Q: Do you offer traditional residential moving services?
A: To focus solely on the interior design industry and its clients and vendors, we no longer provide “full residential moving” services (i.e., everything from the old house to the new house), although we frequently pick select pieces up at our clients’ houses, offices, and storage units for various reasons when we perform installs and/or other small jobs for them. Valet Moving does not perform “tariff” moves as defined by the APSC, and we do not move large appliances, nor gun safes, due to safety concerns.
Q: Do you have a clean, climate-controlled facility?
A: Yes! We are proud of our 10,000 square foot facility just outside of Mountain Brook in Irondale, and our clients are welcome to visit any time with advance notice to see how tidy and well-organized everything is. It is always staffed and open from 9am-4pm, Monday-Friday. We have HVAC, heat, a commercial air scrubber that runs all night to eliminate dust, and controlled keypad access on every exterior door with cameras and alarms that are monitored off-site 24/7. Every piece that arrives at our warehouse receives a unique inventory number and can be tracked/traced online any time.
Q: How am I notified that pieces have been received at your warehouse?
A: You will receive an automatic notification via email each evening (at 6pm CST) when something has been received for you that day. That email summary includes basic information and serves as your record of receipt, but then you can access our online inventory portal any time to see all of your inventory sorted by client, photos of each piece from receiving, info/notes from our warehouse staff, and accrued storage charges.
Q: How do I sign up for a New Client account?
A: It’s easy! Please click the link and fill out the form on our main homepage. One of our representatives will be in touch at your designated preferred time to speak briefly on the phone about both your needs and our scope of services. We do like to speak with someone from our client’s home/office on the phone once, even if just briefly, before setting up new accounts. We promise you can handle everything else via text/email after that if you prefer!
Then we send you our Decorator & Design Services Contract, which contains additional details and rate/policy information not available on the website. We ask that you review it thoroughly, ask any questions as necessary, then sign and date it, answer a few questions about billing, and then return the signature/info page to us at your convenience. Then we will email you an invoice for the New Client account set-up fee, which is only a one-time $45 (forty five dollars) charge that is non-refundable. Payment of the $45 account set-up fee must then be made within ten (10) business days to activate your account.
Q: What payment methods are accepted?
A: Candidly, our preference is for clients to pay via ACH online, or by mailing an old-fashioned check to our PO Box. However, as a convenience to our clients, we do also accept all major credit cards, but with a 3% processing/convenience fee. This fee is charged to us by our processor and simply passed through to you at cost. You must call to make credit card payments over the phone. We do NOT store credit card information online for future billing; we input them manually each time to be sure everyone is always on the same page, and for the sake of security. We occasionally require deposits for large jobs and/or new clients.
Q: Ok, I’ve got my account set up, and I’m ordering furniture/décor/etc to send to Valet Moving’s warehouse. What address do I use?
Remember: please please PLEASE sidemark everything as best as you possibly can.
Our receiving address is:
Valet Moving/Your Name / Client Name (<abbreviate if necessary, try to fit it all in there!)
2904 Commerce Square South
Irondale, Alabama 35210